Dubai police in keep in contact

                Dubai Police keep in contact 

                                    Dubai Police has chosen avanza So lution's Unison 2.0 for new non emergency

                                        contact centre. The non-emergency contact centre has implemented Unison 

                                    costumer experience management solution to manage large traffic volumes and

                                            to streamline operator interaction across channels including social media

                           voice calls, emails and wed chat. Captain Adil Ali acting director of communication 

                                   department from Dubai Police said . "It's our duty to ensure security, maintain 

                                                    impartial rights and provide services to fulfil people's satisfaction.

                                With Avanza's Unison we will be able maintain better communication with the

                                           people leading to greater efficiency and reduced response time. Waqas 

                                                     Mirza, managing director at Avanza Solution added.Dubai Police  

                                                  is increasingly turning to in novation to deliver even greater 

                                                       experiences to the people of the emirate . Unison is another

                                                    example of how it is implementing another  technology

                                                to keep people contacting technology to keep people

                                                 contacting the police informed satisfied and happy.

                                             The non-emergency requests made of ||Dubai 

                                               police are numerous and how the organisation

                                               responds to these requests is highly important

                                             and we re ready pleased to be able to support

                                                the police in to be able to support the police in 

                                      meeting the demand of Dubai residents.

                                        The deployment includes Unison's Agent

                                            Desktop: Complaint Management Module

                                         to manage complaints ;  and knowledge

                                           base which will enable the Dubai police

                                                          to readily access and disseminate documentation 

                                              to users. The solution will also allow the

                                               police force to launch outbound police

                                                          awareness campaigns and communications.